# Send Communications

## 📌 Overview

Communications let you send messages directly to your learners through three channels: **Email**, **SMS**, and **Banner**. You can use one or all three at the same time to announce new training, share updates, or nudge learners — and optionally schedule your message for a future date. Banners appear as announcements at the top of the learner's dashboard so they see your message the next time they log in.

### Step 1: Open the Communications Page

Navigate to **Communications** from the sidebar. You'll see a list of any existing campaigns or an empty state if this is your first one. Click **+ New Campaign** to get started.

![Communications page with New Campaign button](https://assets.meetquinn.ai/website/Help/communications_step_01.png)

### Step 2: Name Your Campaign

Enter a descriptive name for your campaign (e.g. "Q3 Training Announcement"). This name is for your reference only — learners won't see it. Click **Create Campaign** to continue.

![Name Your Campaign modal](https://assets.meetquinn.ai/website/Help/communications_step_02.png)

### Step 3: Choose Your Channels

At the top of the campaign editor, toggle on the channels you want to use. You have three options:

- **Email** — sends a branded email to each recipient's inbox
- **SMS** — sends a plain-text message to each recipient's phone
- **Banner** — displays an announcement at the top of the learner's Quinn dashboard

You can enable any combination of the three. When you toggle on **Banner**, additional fields appear for the **Banner Headline** and **Banner Duration**.

![Channel toggles showing Email, SMS, and Banner enabled](https://assets.meetquinn.ai/website/Help/communications_step_03.png)

💡 Tip: SMS messages are automatically converted to plain text — any HTML formatting is stripped out.

### Step 4: Compose Your Message

Fill in the **Email Subject**, **Banner Headline** (if Banner is enabled), and your **Message Content**. The message content is shared across all selected channels. Use the **Insert** buttons to personalize your message with merge fields like **First Name**, **Last Name**, or **Email**. The live preview on the right updates as you type.

![Campaign editor with message content and email preview](https://assets.meetquinn.ai/website/Help/communications_step_04.png)

💡 Tip: The message content supports HTML for email and banner, but SMS will receive a plain-text version with HTML stripped.

### Step 5: Review Your Previews

Use the **Preview** panel on the right to see how your message will look across each channel. Click the **Email**, **SMS**, and **Banner** tabs to switch between previews. The **Banner** preview shows how your announcement appears in the **Announcements** section at the top of the learner's dashboard — making it hard to miss when they log in. You can also set a **Banner Duration** in days, or leave it blank to display indefinitely.

![Banner preview showing the Announcements section on the learner dashboard](https://assets.meetquinn.ai/website/Help/communications_step_05c.png)

### Step 6: Schedule and Select Audience

Under **Schedule**, click **Send immediately** to open a calendar picker where you can choose a future date and time. Leave it as **Send immediately** if you want the message to go out right away.

In the **Audience** section, choose who receives the communication:
- Toggle **Send to Everyone** to reach all learners
- Use **Groups** to target specific teams or departments
- Use **Individual Users** to search and select specific people

![Schedule calendar picker and audience selection options](https://assets.meetquinn.ai/website/Help/communications_step_06.png)

💡 Tip: You can combine groups and individual users in the same campaign to precisely control who receives your message.