# Conversations & Insights

## 📌 Overview

Every team has that one go-to person who knows it all. With Quinn, you can now capture their knowledge and make it accessible to everyone.
The Conversations & Insights feature lets you gather expert knowledge through real voice calls—Quinn automatically records, transcribes, and stores the insights for future training use.

![video](https://assets.meetquinn.ai/website/Help/Conversation%20and%20insights.mp4)

## ✅ Step-by-Step Instructions

### Step 1: Access Conversations

- Click your **profile icon** in the upper-right corner of the screen.

- Select **Conversations** from the dropdown menu.

### Step 2: Request Insights

- Click **Request Insights**.

- Type in your question or topic—for example, *"How do you handle customer objections on-site?"*

- Choose a recipient from your existing Quinn members, or manually enter their name and phone number.

### Step 3: Quinn Calls the Expert

- Quinn will automatically call the selected person.

- During the call, Quinn asks your question and records their response.

- The conversation is transcribed and stored for review.

### Step 4: Review and Reuse Insights

Once the call is complete, the insights are saved in your Conversations list.
From there, you can:

- Review the transcript

- Share it with your team

- Convert the insights directly into a new Quinn course

## 💡 Tips

- Use this feature to capture field expertise, troubleshooting tips, or real-world stories from experienced team members.

- Keep questions focused and specific for clearer, more actionable insights.

- Insights can be linked or referenced in your Knowledge Base to make them searchable by your team.