# Points & Prizes

## 📌 Overview

Points & Prizes rewards learners for finishing their training. Learners earn points for every course, program, training session, and sign-off they complete, climb a live leaderboard, and spend their points on prizes you choose — a company hat, a gift card, a day off. You stock the shelf, set the price in points, and redeem prizes for learners when they've earned enough.

### Step 1: Stock Your Prize Shelf

Go to **Points & Prizes** in the admin sidebar. Click **Add prize**, give it a name, a price in points, and an image or color, and it appears on the shelf with how many learners can currently claim it. Use **Configure** to change how points are awarded.

![Points & Prizes page with a shelf of prizes and their point prices](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_01.png)

### Step 2: Learners Earn Points for Completed Learning

Learners earn points automatically when they finish learning — no setup needed. Open **Leaderboard** to see who has earned, spent, and still has the most points, and expand any learner to see each course, sign-off, or redemption that changed their balance.

![Leaderboard with a learner's point history expanded](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_02.png)

💡 Tip: Here's what earns points by default:

- **Courses** pay out when the learner finishes the course.
- **Programs** pay **50 points** when the whole program is complete — on top of any points for the courses inside it.
- **Instructor-Led Training** pays **10 points** when the learner is marked **Attended**. No-shows and excused absences earn nothing.
- **Sign-offs** pay **15 points** when the sign-off is approved.

Each activity pays once per learner, and points start accruing from the moment Points & Prizes is turned on for your organization.

### Step 3: Watch Points Come In Live

Switch to **Live feed** to see every point earned, redeemed, or cleared as it happens. Filter by **Earned** or **Redemptions**, and change the time range (**7 days**, **30 days**, **This year**, **All time**, or **Custom**) to match your reporting period.

![Live feed listing recent completions and the points they earned](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_03.png)

### Step 4: Redeem a Prize for Learners

Click **Redeem** on a prize. Pick the learners who have enough points — Quinn shows each one's balance — then click **Redeem for N players**.

![Redeem dialog showing eligible learners and their balances](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_04.png)

### Step 5: Their Points Turn Into the Prize

Confirm the redemption. The prize's cost comes off each learner's balance, the prize unlocks for each of them, and every learner gets their own email saying what they've earned.

![Unlock screen showing each learner's new balance after redeeming](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_05.png)

### Step 6: Hand It Over and Check It Off

Quinn doesn't ship or deliver prizes — you buy the gift and give it to the learner yourself. Open **Redeem history** at the top of the page to see every redemption, and click **Mark as given** once the learner has it in hand. Filter by **Not given** to see what's still owed, or **Undo** if you marked one by mistake.

![Redeem history panel with Mark as given buttons](https://assets.meetquinn.ai/website/Help/points-and-prizes_step_06.png)

## 💡 Tips

- Points are awarded once per learner per activity. Retaking a course or being reassigned to it doesn't pay out again.
- Learners see their own balance and the leaderboard in their learner view, so prizes work as a visible goal for the whole team.
- Redeeming only moves points — it doesn't order anything. Keep an eye on **Not given** in **Redeem history** so no one waits on a prize they've already paid for.