# Send Program Delivery Messages with Media and Courses

## 📌 Overview

Program **Delivery** messages can guide each learner to the right course with a course card or link, plus an optional image, video, or audio clip. Configure email and SMS content on the program timeline, preview the learner experience, and save the delivery sequence when it is ready.

### Step 1: Open Program Delivery

Open a program from **Programs**, then select **Delivery** in the top-right. The Delivery page contains the course and message steps learners receive.

![Program details page with the Delivery button](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_01.png)

### Step 2: Turn On Delivery

Enable **Delivery on** so messages send on schedule. Review the timeline and the message delivery window before editing the first **Message** step.

![Program Delivery timeline with delivery controls and course steps](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_02.png)

### Step 3: Expand the Message

Expand a **Message** step to edit it. Confirm **Send to** shows the intended recipient, then use the **Email** and **SMS** tabs to choose which channels this step sends.

![Expanded Program Delivery message with recipient and channel controls](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_03.png)

### Step 4: Choose a Course

Open **Course** and select the course this message should promote. Choose the **Default** course to follow the timeline, another course to attach it directly, or **No course** to send without a course card or link.

![Program Delivery course picker showing available courses](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_04.png)

### Step 5: Write Each Channel

Under **Email**, write the subject and body and check the **Email preview**. Switch to **SMS** to write the text message; you can turn either channel off when the step should use only one.

![Program Delivery email editor with attached course preview](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_05.png)

💡 Tip: Use the available learner, manager, program, and course tokens to personalize each message.

### Step 6: Add Video or Audio

In **Media**, select **Upload** and choose a supported file. Images display inline, while video and audio clips send as a tap-to-play preview link; you can also add a recommended media description or select **Send test**.

![Program Delivery message with an uploaded audio clip](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_06.png)

💡 Tip: Quinn supports JPEG, PNG, and GIF files up to 5 MB; MP4 and WebM videos up to 50 MB; and MP3, WAV, and M4A audio up to 25 MB.

### Step 7: Save the Delivery

Review the course, email, SMS, and media settings, then select **Save Delivery**. Quinn sends the saved messages according to the timeline and delivery window.

![Program Delivery SMS editor with Save Delivery available](https://assets.meetquinn.ai/website/Help/program-delivery-messages-and-course-picker_step_07.png)