# Video Answers over SMS

## 📌 Overview

When a learner texts a question to Ask Quinn and the answer comes from a training video, Quinn now includes a tappable clip link right in the SMS reply. The link opens a standalone video clip viewer — no login needed — that jumps straight to the relevant moment. If multiple moments are relevant, jump-to chips let the learner skip between them instantly.

### Step 1: Find Your Organization's Quinn Phone Number

Your organization's Ask Quinn SMS number is shown on the **Ask Quinn** page and the **Knowledge Base** page. You can find it labeled **"Ask Quinn by phone"** followed by the phone number.

Learners text their question to this number just like a regular text message.

💡 Tip: Save the Quinn phone number as a contact on your phone so it's always easy to find.

### Step 2: Text a Question to Quinn

Open your phone's messaging app and send a question to your Quinn SMS number. Ask anything related to your training. Quinn processes your question and texts back an answer within seconds.

### Step 3: Tap the Video Clip Link

If the user's question can be answered by a video clip in your knowledge base, Quinn will send out the video clip. The SMS reply includes a tappable **video clip link** at the end of the message. Tap the link to open the clip viewer in your phone's browser.

![Quinn SMS reply with video clip link](https://assets.meetquinn.ai/website/Help/video-answers-sms_step_03.png)

💡 Tip: Clip links stay active for 7 days, so you can revisit the video anytime during that window.

### Step 4: Watch the Relevant Moment

The clip viewer opens in a standalone page — no login required. The video auto-plays from the exact moment that answers your question. If multiple moments in the video are relevant, **jump-to chips** appear below the player so you can skip between key sections instantly.

💡 Tip: The clip viewer works on any device with a browser — phones, tablets, and desktops all supported.