# 🌡️ Every HVAC Branch Running the Same Playbook *HVAC Industry* Quinn ramps new techs faster, drills the calls that move close rate and average ticket, and shows the change in your ServiceTitan numbers. **[Book a Personalized Demo](/book-demo)** or watch the 2-minute demo on the page. ## Customer Testimonials Trusted by scaling HVAC and home services operators: > "Now I can have people start all over the company or all over the country. And with that (Quinn), I can assign them training." > > — Anthony, Director of Operations at Sheer Service > "Quinn is a 'Game Changer' due to its ability to provide scalable, branded, and interactive training personalized to their processes." > > — Rick, CEO at Del-Air > "I am really into the ease of use of the course generation! ...it produced a pretty high quality product." > > — Keith, VP HVAC Sales at Horizon > "The industry is so stuck with non-innovative ways of thinking. Quinn is very fast. The tools you have are really helpful, and they fill gaps for our business" > > — Nicole, Horizon Services > "Quinn makes our SOPs so much more visual and engaging..." (video) > > — Director of Instructional Design and Digital Learning, Universal Technical Institute --- > "The biggest thing I have got out of this is being able to unify the company training platform on one specific thing..." > > — Anthony, Director of Operations at Sheer Service > "The real power of it is it analyzes what you're saying...gives you real-time feedback. That was the most powerful part." > > — David, Training Professional at Del-Air ## Does This Sound Familiar? - **New hires riding along for months before they run their own calls?** A structured ramp gets new techs producing sooner — without tying up your best people to babysit them. 49% faster speed to truck. - **Techs who can diagnose anything but can't present options?** Daily reps on the conversations that decide close rate, average ticket and membership sales. 18% increase in revenue. - **Every location training its own way?** We build the program, run it and report on it for you — no training center and no bigger corporate team. 43 hrs saved per month. Figures are averages across Quinn field service deployments and vary with program scope and starting baseline. For a named example with the underlying numbers, see the [Del-Air story](/results/del-air). ## Del-Air: Standardized Training Across Four Skilled Trades > "Training evolved from a fragmented process into a scalable operational system supporting workforce readiness across multiple skilled trades." > > — Training & Workforce Development leadership, Del-Air Heating, Air Conditioning & Plumbing (HVAC, plumbing, electrical and AC across Florida) - **99.7% learner participation** — 351 of 352 employees - **2,500+ training progressions** — training as ongoing operations, not a one-time onboarding event - **4 skilled trades** — one standard, trade-specific paths [Read the Del-Air story](/results/del-air) ## Built for Every Role That Touches the Customer ### Service Managers & Comfort Advisors Role-play the options presentation, the financing conversation and the rebuttals that decide close rate and average ticket. ### Technicians, Installers & Apprentices A real career path from helper to diagnostic tech — assessed, leveled and delivered in English or Spanish, on their phone. ### CSRs, Dispatch & Branch Managers Book more of the calls you already pay for, and give managers the same coaching their people are getting. Industry certifications supported: EPA 608, NATE, ACCA, ASHRAE. ## Why Growing HVAC Companies Choose Quinn Past 40 or 50 techs, training by word of mouth stops working — whether that's one brand across five locations or twenty companies you acquired. And the industry is short 164,000 technicians. Quinn puts one standard behind every truck without a training center or a bigger corporate team. - ✓ One standard across every tech, location and brand - ✓ Training techs actually do — 5 to 10 minutes a day on their phone, in English or Spanish - ✓ Engagement is table stakes: 85% course completion against a 35% industry average. Finishing the training is the floor, not the proof — the proof is the operating metric moving in your own service data. (Quinn completion measured across Quinn field service deployments; industry average reflects commonly reported self-paced online course completion benchmarks.) - ✓ Fewer labor callbacks, so capacity goes back to revenue calls ## Quinn Performance: Pick One Number. Move It. Then Pick the Next One. Completion is table stakes — on its own it doesn't change a P&L. Quinn runs focused campaigns against a single operating metric, in short daily reps, measured against a control group in your own data. ### Service Manager track — conversion rate and average ticket - Daily role-play on the diagnosis handoff, the options presentation and the objections your customers actually raise - Managers get their own track so they reinforce the same language on ride-alongs - Leaderboards and incentives run branch by branch, the way you already run a spiff ### Technician track — labor callbacks and speed to truck - Every tech is assessed once, then gets a personalized path against a skill map — no one sits through what they already know - Diagnostic and installation reps tied to the equipment and workflows in your own price book - Report cards per tech and per branch, so you know who is ready for the next level ## How a Quinn Program Runs 1. **Pick one metric.** Close rate, average ticket, memberships, labor callbacks, speed to truck. One at a time — that's how it actually moves. 2. **We interview your best.** We sit with your top techs and managers and capture how they really run the call, then turn your SOPs, price book, Loom recordings and equipment manuals into practice — the same standard for tech number 5 and tech number 500. 3. **We build it.** Courses, assessments, ServiceTitan simulations and role-plays, branded as yours. You don't staff a project team for this. 4. **Assess and personalize.** Everyone is baselined against a skill map, so each person gets the reps they specifically need. 5. **Run the campaign.** 5–10 minutes a day, delivered by text because techs don't check email. Leaderboards, prizes and manager reinforcement for the length of the campaign. 6. **Read the numbers.** Monthly readout from your ServiceTitan data, participants against a control group, so you see the change in the business, not just an engagement number. ## You Don't Start From a Blank Page Every Quinn account starts with HVAC content already built. Add the academies you need, then we layer your SOPs, price book and brand on top so it reads like your company wrote it. | Content | Availability | | --- | --- | | **Quinn HVAC Foundations** — new employee onboarding, apprentice and junior tech foundations, CSR phone booking, customer communication basics, essential PPE, ladder, LOTO and refrigerant safety, plus sample simulations and roleplays | Included | | **Technical Academy** — full technician, installer and maintenance ladders with residential, commercial and specialty depth | Available | | **Sales Academy** — comfort advisor, sales leadership and the selling side of the customer conversation | Available | | **CX Academy** — CSR and DSR curriculum: phones, dispatch, booking and customer communication | Available | | **Safety & Compliance Academy** — complete field safety and safety program curriculum | Available | | **ServiceTitan Library** — complete ServiceTitan workflow training: booking, dispositions, estimates and memberships, practiced before it happens in front of a customer. [How the ServiceTitan Library works](/blog/servicetitan-training) | Available | | **Practice Labs** — full collections of 3D simulations and AI roleplays | Available | | **Certification Packages** — exam preparation and recognized credentialing | Available | | **Back Office Academy** — accounting, dispatch operations, warehouse and admin curriculum | Coming soon | [Browse the training libraries](/training-libraries) ServiceTitan is a trademark of ServiceTitan, Inc. Quinn is not affiliated with or endorsed by ServiceTitan. ## Get Techs Job-Ready Without Word-of-Mouth Training - Structured Day 1–90 paths per role, so a new hire isn't learning the job from whoever has been there six months - Clickable ServiceTitan workflows — techs and CSRs practice the actual clicks before they do it in front of a customer - No training center, no flying people in, no pulling your best techs off the truck to teach ## Answers in the Truck, Not a Call to the Senior Tech - Ask Quinn answers from your own manuals, warranty terms and price book — in the driveway, in English or Spanish - Fewer stalled jobs and second trips, because the answer doesn't depend on who picks up the phone - Every callback you prevent is a revenue call you get back that day ## Platform Features ### Your Content, Turned Into Training SOPs, price books, slide decks, Loom recordings and scanned manuals become courses, assessments and simulations — branded as yours, not stock content. ### Practice, Not Watching AI role-play of real customer conversations with instant feedback, plus knowledge checks and leaderboards — 5 to 10 minutes a day, not a six-hour video. ### Fits the Stack You Already Have Mobile-first and delivered by text, English or Spanish, with HRIS sync and SCORM export so it works alongside or instead of your current LMS. ## We Don't Hand You a Login and Walk Away We build every course and simulation, run the campaigns with your managers, and bring you a monthly readout on the metric you picked. Tell us which number you want to move first. **[Book a Personalized Demo](/book-demo)** or [read the customer stories](/results)