Conversations & Insights

📌 Overview

Every team has that one go-to person who knows it all. With Quinn, you can now capture their knowledge and make it accessible to everyone. The Conversations & Insights feature lets you gather expert knowledge through real voice calls—Quinn automatically records, transcribes, and stores the insights for future training use.

✅ Step-by-Step Instructions

Step 1: Access Conversations

• Click your profile icon in the upper-right corner of the screen.

• Select Conversations from the dropdown menu.

Step 2: Request Insights

• Click Request Insights.

• Type in your question or topic—for example, "How do you handle customer objections on-site?"

• Choose a recipient from your existing Quinn members, or manually enter their name and phone number.

Step 3: Quinn Calls the Expert

• Quinn will automatically call the selected person.

• During the call, Quinn asks your question and records their response.

• The conversation is transcribed and stored for review.

Step 4: Review and Reuse Insights

Once the call is complete, the insights are saved in your Conversations list. From there, you can:

• Review the transcript

• Share it with your team

• Convert the insights directly into a new Quinn course

💡 Tips

• Use this feature to capture field expertise, troubleshooting tips, or real-world stories from experienced team members.

• Keep questions focused and specific for clearer, more actionable insights.

• Insights can be linked or referenced in your Knowledge Base to make them searchable by your team.