Quinn
Back

Total 129 courses

Retail Sales Fundamentals

Sales Fundamentals - RSL

Sales Ethics and Professionalism

Sales Ethics and Professionalism

Referral-Based Selling

Referral-Based Selling

Suggestive Selling and Bundling

Suggestive Selling and Bundling

Consultative Selling Approach

Consultative Selling Approach

Product Presentation Skills

Product Presentation Skills

Customer Service Essentials - RSL

Multicultural Customer Service

Multicultural Customer Service

Creating Positive Customer Experiences

Creating Positive Customer Experiences

Building Customer Relationships and Loyalty

Building Customer Relationships and Loyalty

Active Listening & Communication Skills

Active Listening & Communication Skills

Understanding Customer Needs and Expectations

Understanding Customer Needs and Expectations

Product Knowledge Essentials - RSL

Product Sourcing and Supply Chain Basics

Product Sourcing and Supply Chain Basics

Technical Product Specifications

Technical Product Specifications

Features and Benefits Translation

Features and Benefits Translation

Product Knowledge Fundamentals

Product Knowledge Fundamentals

Pricing Fundamentals - RSL

Seasonal Pricing and Promotions

Seasonal Pricing and Promotions

Competitive Pricing Awareness

Competitive Pricing Awareness

Price Integrity and Accuracy

Price Integrity and Accuracy

Markdown Strategy and Management

Markdown Strategy and Management

Promotional Planning and Execution

Promotional Planning and Execution

Retail Technology Essentials - RSL

Self-Checkout and Automated Systems

Self-Checkout and Automated Systems

RTD04: Social Media and Retail

RTD04: Social Media and Retail

Mobile Shopping and Apps

Mobile Shopping and Apps

E-Commerce and Online Shopping Integration

E-Commerce and Online Shopping Integration

Retail Technology Overview

Retail Technology Overview

Professional Communication - RSL

Giving and Receiving Feedback

Giving and Receiving Feedback

Verbal and Non-Verbal Communication

Verbal and Non-Verbal Communication

Active Listening Skills

Active Listening Skills

Professional Communication in Retail

Professional Communication in Retail

Visual Merchandising Basics - RSL

Signage and Point-of-Purchase Materials

Signage and Point-of-Purchase Materials

Mannequin Styling and Presentation

Mannequin Styling and Presentation

Color Theory and Visual Impact

Color Theory and Visual Impact

Product Placement & Merchandising Strategies

Product Placement & Merchandising Strategies

Visual Merchandising Fundamentals

Visual Merchandising Fundamentals

Service Excellence & Problem Resolution - RSL

Service Recovery and Problem Resolution

Service Recovery and Problem Resolution

Customer Service in High-Traffic Environments

Customer Service in High-Traffic Environments

Phone and Digital Customer Service

Phone and Digital Customer Service

Customer Complaint Resolution

Customer Complaint Resolution

Handling Difficult Customers with Professionalism

Handling Difficult Customers with Professionalism

Workplace Relationships - RSL

Cross-Functional Communication

Cross-Functional Communication

Emotional Intelligence in Retail

Emotional Intelligence in Retail

Building Professional Relationships

Building Professional Relationships

CIS05: Conflict Resolution in the Workplace

CIS05: Conflict Resolution in the Workplace

Teamwork and Collaboration

Teamwork and Collaboration

Compliance & Ethics - RSL

Code of Conduct and Company Policies

Code of Conduct and Company Policies

Age-Restricted Product Sales

Age-Restricted Product Sales

ADA Compliance and Accessibility

ADA Compliance and Accessibility

Workplace Harassment and Discrimination

Workplace Harassment and Discrimination

Ethics in Retail

Ethics in Retail

Advanced Sales Techniques - RSL

Handling Price-Conscious Customers

Handling Price-Conscious Customers

Closing Techniques that Work

Closing Techniques that Work

Upselling and Cross-Selling Strategies

Upselling and Cross-Selling Strategies

Overcoming Sales Objections

Overcoming Sales Objections

Inventory Management Fundamentals - RSL

IMC11: Inventory Systems and Technology

IMC11: Inventory Systems and Technology

Stock Replenishment and Floor Management

Stock Replenishment and Floor Management

Inventory Counting and Cycle Counts

Inventory Counting and Cycle Counts

Stock Organization and Storage Systems

Stock Organization and Storage Systems

Receiving Merchandise and Quality Control

Receiving Merchandise and Quality Control

Inventory Control & Planning - RSL

Markdowns and Clearance Management

Markdowns and Clearance Management

Shrinkage Prevention and Control

Shrinkage Prevention and Control

IMC06: Transfer and Allocation Procedures

IMC06: Transfer and Allocation Procedures

Loss Prevention Essentials - RSL

Return Fraud and Prevention

Return Fraud and Prevention

Fraud Prevention and Detection

Fraud Prevention and Detection

Cash Handling Security

Cash Handling Security

Internal Theft Awareness

Internal Theft Awareness

Customer Service as Loss Prevention

Customer Service as Loss Prevention

Security & Safety Operations - RSL

Incident Documentation and Reporting

Incident Documentation and Reporting

Creating a Culture of Integrity

Creating a Culture of Integrity

Emergency Procedures and Safety

Emergency Procedures and Safety

CCTV and Surveillance Awareness

CCTV and Surveillance Awareness

Access Control and Key Management

Access Control and Key Management

POS System Operations - RSL

Gift Cards and Store Credit Management

Gift Cards and Store Credit Management

Cash Handling and Register Management

Cash Handling and Register Management

POS04: Discount Application and Promotions

POS04: Discount Application and Promotions

Returns, Exchanges, and Refund Processing

Returns, Exchanges, and Refund Processing

Transaction Processing and Payment Methods

Transaction Processing and Payment Methods

Advanced POS & Technology - RSL

Customer Account Management

Customer Account Management

Inventory Lookup and Product Availability

Inventory Lookup and Product Availability

Omnichannel & Digital Innovation - RSL

Ship-from-Store and Fulfillment

Ship-from-Store and Fulfillment

Buy Online, Pick Up In-Store (BOPIS)

Buy Online, Pick Up In-Store (BOPIS)

Store Operations Basics - RSL

Store Standards and Compliance

Store Standards and Compliance

Opening and Closing in Multi-Person Teams

Opening and Closing in Multi-Person Teams

Workplace Safety and Compliance

Workplace Safety and Compliance

Store Policies and Procedures

Store Policies and Procedures

Daily Operations Management

Daily Operations Management

Store Presentation Excellence - RSL

Floor Set Execution and Planogram Compliance

Floor Set Execution and Planogram Compliance

Store Cleanliness and Maintenance Standards

Store Cleanliness and Maintenance Standards

Operations Management - RSL

Key Holder Responsibilities

Key Holder Responsibilities

Peak Period Management

Peak Period Management

Sales Goal Setting and Achievement

Sales Goal Setting and Achievement

Team Communication and Coordination

Team Communication and Coordination

Leadership & Growth - RSL

Career Development in Retail

Career Development in Retail

Problem-Solving and Decision Making

Problem-Solving and Decision Making

Training and Mentoring Others

Training and Mentoring Others

Leadership Skills for Retail Associates

Leadership Skills for Retail Associates

AI Roleplay

Retail Sales Roleplay

Team Collaboration Roleplay

Team Collaboration Roleplay

Workplace Communication Roleplay

Workplace Communication Roleplay

Store Maintenance Roleplay

Store Maintenance Roleplay

Daily Store Procedures

Daily Store Procedures

Challenging Sales Scenarios

Challenging Sales Scenarios