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Training & readiness for field teams

Your best people shouldn’t be the exception.
They should be the playbook.

Capture what your best people know. Train everyone on it. See who’s putting it to work.

OnboardingUpskillingTechnicalSalesCustomer ServiceSoftwareSafety

Trusted by 200+ operations teams

BMS CAT
Goettl Air Conditioning
Terminix
Horizon Services
UTI
Del-Air
Sila Services
Plunkett's

Trusted by 200+ operations teams

BMS CAT
Goettl Air Conditioning
Terminix
Horizon Services
UTI
Sila Services

Built for companies that run trucks, crews, and branches.

HVAC, pest control, mechanical, facilities maintenance, roofing, landscaping, and restoration.

HVAC

Pest Control

Mechanical

Facilities Maintenance

Roofing

Landscaping

Restoration

Trade Schools

The schools that train the trades use Quinn too.

The Problem

Your best people know how to run the job. Everyone else is guessing.

Knowledge is trapped

What your best people know lives in their heads and in scattered documents.

Execution is inconsistent

The same job gets done differently from team to team.

Capability is hard to see

Leaders lack a complete picture of who can do what.

The Platform

One connected system. From knowledge to performance.

Capture expertise, turn it into training, reach people where they work, and understand where to focus next.

  1. A veteran technician in his workshop talking a job through on his phone, while Quinn listens and writes it up as the AC tune-up visit SOP
    Capture KnowledgeGet expertise out of people's heads and into one place.
  2. A video lesson on a phone, an instructor talking to cameraA multiple-choice question on a phone, with points for the right answerA roleplay call on a phone with an upset customer, and the objectives to hit
    Create TrainingTurn it into courses, roleplays and simulations.
  3. A field tech in his truck reading a text on his phone: his training course is ready, with a link to it
    Deliver & EngageReach people where they work, by text, email or in person.
  4. The Technician skill tree in Quinn: three levels and the skills each one takes
    Skills & PerformanceSee who is progressing and where to focus next.

What you learn feeds the next round of capture and training

01 · Capture Knowledge

Get your best people's knowledge out of their heads.

Capture expertise through AI interviews, videos of the job, screen recordings, and documents. Quinn breaks them into step-by-step SOPs, then puts them to work across your organization.

Explore Knowledge Capture

Step 1 of 6

Interview me

Talk the process through out loud and Quinn writes the draft.

02 · Create Training

Turn what your team knows into training that sticks.

Transform SOPs, documents, and expert knowledge into interactive, role-specific training in minutes.

Not starting from zero? Begin with industry content libraries and make them yours.Browse libraries

AI Roleplays

Practice the money conversation before it happens on the driveway.

Give employees a safe place to practice customer conversations, handle objections, and receive immediate feedback before they face a real customer.

3D Simulations

Break it here, not in the field.

Quinn turns your text-heavy service manuals into realistic simulations, so technicians practice troubleshooting before they touch customer equipment.

SERVICE MANUAL1WIRING DIAGRAMS2TROUBLESHOOTING3REFRIGERANT4INSTALLATIONHP-36 SERVICE MANUALSECTION 4 · REFRIGERANT SYSTEM4.3 Reversing valveModels HP-36-024 to HP-36-060The four-way reversing valve redirects hot discharge gas from the compressor, so the outdoorcoil works as the condenser in cooling and as the evaporator in heating. The valve body hasfour ports: discharge (D), suction (S), indoor coil (E) and outdoor coil (C). A pilot valve, movedby a 24 V AC solenoid on the O or B terminal, shifts the slide using the pressure differenceacross the compressor, so the valve cannot shift unless that difference is at least 75 psig.Most valve faults are electrical or a sticking slide, not a failed valve body.Fig. 4.3 Outdoor unit, service panel removed. Thevalve sits above the compressor, behind thedischarge line.Table 4-2. Valve data and torque valuesItemValueSolenoid coil voltage24 V AC ±10%Coil resistance at 70 °F15–25 ΩMinimum shift differential75 psigChangeover time2 s max.Port split, cooling (D to C)25–35 °FPort split, heating (D to E)20–30 °FCoil retaining nut25 in·lbService valve cap, 3/8 in8–10 ft·lbService valve cap, 3/4 in15–20 ft·lbMax. body temp. when brazing250 °FValues apply to every HP-36 model unless the unit'sdata plate gives a different figure. Torques are forclean, dry threads.³4.3.1 OperationIn cooling the solenoid is energised and the slideconnects the discharge port to the outdoor coil.In heating the coil is de-energised, the slidereturns and hot gas goes to the indoor coil.During defrost the control energises the valvefor up to 10 minutes and holds the outdoor fanoff. A short hiss of gas at changeover is normaland should not last more than 2 seconds.4.3.2 Checking the valve1.Set the thermostat to COOL; run it for 10 min.2.Measure the voltage at the solenoid leads;replace the coil if it reads under 20 V AC.3.With the leads off, check coil resistance: 15 to25 Ω is normal.¹4.Read all four port temperatures with a probe.5.Compare the split with Table 4-2. A warmsuction line points to a leaking slide.6.Switch to HEAT; the valve must shift in 2 s.7.If it sticks, tap the body lightly. Never strikethe pilot tubes.8.Inspect the pilot tubes for kinks, oil or frost.²!CAUTIONRecover the charge before cutting the valveout. Wrap the body in a wet cloth and keep itunder 250 °F while brazing.See 4.4 for replacing the valve body and 4.5 forpilot tube and capillary faults. Part numbers arein Section 9, Table 9-3.¹ Measured at 70 °F ambient; coil resistance rises about 0.4% per °F of coil temperature.² Frost on one pilot tube only points to a blocked capillary; see 4.5 before replacing the valve.³ For lubricated threads, reduce every torque value in Table 4-2 by 20%.HP-36 SERIES · REV. C · 03/2026214
Your service manuals · hundreds of pages of text
Your SOP
A 3D simulation techs can practice on
A 3D simulation of the install, step by step

03 · Deliver & Engage

Training doesn’t stop when the work starts.

Give your teams the knowledge, guidance, and reinforcement they need, wherever the job takes them.

No new app. No extra login.

Deliver training, send reminders, and answer questions through text, email, or voice.

Ask Quinn answering a field question by text

In-Person & Online Training

Run online and instructor-led training, and assess the people who attended.

Communications

Reach field teams with important updates and reinforcement.

Ask Quinn

Make operational knowledge available when employees need it.

Automated Learning Programs

Organize onboarding and recurring learning without manual coordination.

04 · Skills & Performance

Show the path forward. See where teams need support.

Connect training, assessments, and field observations to understand progress, identify gaps, and guide coaching.

  • Skills & career paths. Show people what the next level takes.
  • Field sign-offs. Start from a template, tailor its checks to your team, and a lead signs off the job in Quinn.
  • Analytics & reporting. See progress by branch and team.
Skills matrix scoring each person on every Skill RubricCareer path showing a technician's Levels and the Programs that reach the next one

ROI Calculator

See what cutting ramp time is worth to your business.

Quinn's impact comes from two places. People get productive faster, and the ones already here get better.

Field techs on staff75
New techs hired per year25
Months to fully ramp today12 mo
Revenue per tech / month$18,000
Annual turnover rate30%
Cost to replace a tech$12,000

Estimated first-year impact

$3.0M

Revenue from faster ramp$2.2M
Retention savings$60K
Trained-conversation liftAssumes 5% lift on trained conversations, adjustable
$810K
See it on your numbers: book a demo

Estimate based on your inputs and Quinn benchmarks: ~40% faster ramp, ~20% lower turnover.

Customer story · White Knight Pest Control

A training-first culture across 446 employees.

226

Courses created

97%

Workforce participation

96%

Completion

See the results
“The industry is stuck with non-innovative ways of thinking. Quinn is very fast, and the tools fill real gaps for our business.”
Operations Lead atHorizon Services

Works with the systems you already run

HRISWorkdayADPUKGRipplingBambooHR
CommunicationSlackGmailSMS
LearningSCORM exports
All integrations

Managed services

The training team behind your training team.

A service layer behind the platform. We launch it in days and keep it sharp as your business changes.

We build it with you

From your SOPs, videos and call recordings.

We launch it with you

Rolled out to your team, not handed over as a login.

We keep it current

A named partner keeps it sharp, with no admin load on your team.

Every company has a best way of working. Now everyone runs it.

Get a demo

Or talk to a human: +1 929 542 5159