Comparison · Last reviewed by the Quinn implementation team
Quinn and ServiceTitan Academy
Should we use ServiceTitan Academy or Quinn?
Usually both. ServiceTitan Academy teaches people how to use ServiceTitan. Quinn teaches people how to use ServiceTitan too, but tailored to your exact workflows: a fully interactive, clickable ServiceTitan interface that matches the exact steps you'd expect team members to take. Quinn adds role-based onboarding paths, customer roleplays, and Quinn's own assessment and practice results by role.
Most of the service companies we talk to already have ServiceTitan Academy. As one put it: "ServiceTitan has a pretty robust academy, and we make everybody go through it."
The question is how your team learns the exact steps your company expects in ServiceTitan. One training leader framed it this way: "Let's use ServiceTitan Academy to teach ServiceTitan," then decide which courses each of your roles takes.
The short version: ServiceTitan Academy teaches ServiceTitan. Quinn teaches ServiceTitan tailored to your exact workflows.
At a glance
| ServiceTitan Academy | Quinn | |
|---|---|---|
| What it teaches | How to use ServiceTitan | How to use ServiceTitan, tailored to your exact workflows, plus how your company runs the job |
| Content | ServiceTitan's courses | Built from your SOPs, job types, ServiceTitan workflows, and calls |
| Practice | Learn the software | A fully interactive, clickable ServiceTitan interface that matches your exact steps, plus AI voice roleplays |
| Paths | Courses by topic | Onboarding paths by role |
| What managers see | Who took which course | Assessment scores and practice results on your process and ServiceTitan workflows, by role |
What it teaches
- ServiceTitan Academy
- How to use ServiceTitan
- Quinn
- How to use ServiceTitan, tailored to your exact workflows, plus how your company runs the job
Content
- ServiceTitan Academy
- ServiceTitan's courses
- Quinn
- Built from your SOPs, job types, ServiceTitan workflows, and calls
Practice
- ServiceTitan Academy
- Learn the software
- Quinn
- A fully interactive, clickable ServiceTitan interface that matches your exact steps, plus AI voice roleplays
Paths
- ServiceTitan Academy
- Courses by topic
- Quinn
- Onboarding paths by role
What managers see
- ServiceTitan Academy
- Who took which course
- Quinn
- Assessment scores and practice results on your process and ServiceTitan workflows, by role
Where ServiceTitan Academy is strong
- Hundreds of courses. And ServiceTitan keeps them maintained.
- It's the source. Nobody knows the software better.
- Tracking built in. You can see who took which course.
What service companies add on top
- Your exact ServiceTitan workflows. The exact steps you'd expect team members to take in ServiceTitan.
- Your process. How your company books the call, runs the job, and handles the customer.
- A path by role. Which Academy courses each role takes, in what order, next to your own training.
When Quinn may be the better fit as the layer on top
- Your team needs to learn ServiceTitan the way your company uses it.
- Your roles need different paths, and someone has to build them.
- Customer conversations drive revenue. CSRs and techs practice the call before the real one.
The payoff: CSRs and techs get productive on your process faster, using ServiceTitan the way your company runs it.
From role to clickable ServiceTitan
1. A role
2. The Quinn path
3. A clickable ServiceTitan interface
How teams use both
ServiceTitan Academy
Quinn
Questions to ask in your evaluation
- “Which ServiceTitan courses does each role need, and in what order?”
- “How do CSRs and techs practice our exact ServiceTitan steps before they do it live?”
- “How do managers see who has practiced our process?”
Map your roles with us
Bring your roles and your ServiceTitan workflows, and we'll show you the clickable ServiceTitan training Quinn builds for one of them.
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ServiceTitan is a trademark of ServiceTitan, Inc.. Quinn is not affiliated with or endorsed by ServiceTitan. Information about ServiceTitan is based on public sources and customer conversations as of November 2026.