Industry
Pest control · multi-branch field service
Footprint
Brooks Pest Control & Pest Solutions
Workforce
484 employees
183
Courses built
in under 3 months
3,424+
Training progressions
94%
Completion rate
Brooks Pest Solutions
28
Training contributors
The challenge
Training couldn't keep pace with the growth.
- Consistency varied by branch and by manager
- Operational knowledge lived in ride-alongs and tribal experience
- New technicians leaned on senior employees to onboard
- Coordinating it all piled overhead onto managers
The Quinn rollout
Distributed authoring, one operational system.
- Operational leaders and SMEs build training directly
- SOPs and field expertise convert into mobile-first learning
- Role-based pathways standardize onboarding
- Deployed across both Brooks businesses
Rapid course creation
Role-based onboarding
Continuous reinforcement
Distributed authoring
The results · Workforce-wide engagement
Each dot is one workforce member — 390 of 484 are monthly active learners. 3,424+ progressions were recorded across both businesses, with training woven into day-to-day operations.
Completed
Remaining
Brooks Pest Solutions completion rate during rollout.
Key outcomes
“Quinn transformed training from a managerial bottleneck into a scalable operational system.”
— Brooks Pest Control
Training & Operations leadership